Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at albertomontero0099@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at albertomontero0099@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at albertomontero0099@gmail.com.

Condiciones para Devolución

Para que tu devolución sea aceptada, el producto debe estar sin usar y en las mismas condiciones en que lo recibiste, conservar su empaque original, e incluir el recibo o comprobante de compra.

Productos No Retornables

No aceptamos devoluciones de productos de higiene o cuidado personal para mascotas ya abiertos (por razones sanitarias), ni de artículos en oferta o liquidación, salvo defecto de fábrica.

Cómo Solicitar una Devolución

Escríbenos a albertomontero0099@gmail.com indicando tu número de pedido y motivo de la devolución. Te enviaremos las instrucciones y, si aplica, la dirección de retorno. Una vez recibido e inspeccionado el producto, te notificaremos sobre la aprobación del reembolso.

Reembolsos

Si tu devolución es aprobada, el reembolso se procesará a tu método de pago original dentro de 5 a 10 días hábiles. Los costos de envío originales no son reembolsables, salvo error nuestro.

Productos Dañados o Defectuosos

Si tu producto llegó dañado o defectuoso, contáctanos dentro de las primeras 48 horas posteriores a la entrega, adjuntando fotos del producto y el empaque, para procesar un reemplazo o reembolso sin costo adicional.

Cambios

Si deseas cambiar un producto por otra talla, color o modelo, sigue el mismo proceso de devolución e indica el nuevo producto deseado, sujeto a disponibilidad.

Contacto

PetLove Store

29089 Powers, Westland, MI 48186, Estados Unidos

Email: albertomontero0099@gmail.com